HULU has pissed off a lot of subscribers with their 'upgrade' and redesign. The "My Channels" feature vanished. Go to this HULU webpage where subscribers are explaining how useless HULU is to them without "My Channels." Dallas helps out every edition and we are lucky to have his help. Tonight, he went to HULU chat to ask about the "My Channels" feature. He got an idiot who doesn't appear to understand much of anything. What follows is Dallas' chat with Eman Z (we have removed Dallas e-mail address and zip code).
Eman Z
Chat started with Eman Z at 7:42 PM
Eman Z: It's an amazing day here at Hulu, where we value our viewers. This is Eman, your specialist. Who do I have the pleasure of chatting with today?
Dallas: My name is Dallas. Hello Eman.
Eman Z: Hi. Dallas. It's nice chatting with you.
How are you doing today?
7:43 PM
Dallas: I'm doing well , thank you. I've just put my Hulu subscription on pause.
I'm probably going to cancel. I'm very upset that My Channels was removed. I have signed up for the You Tube TV one month trial.
7:44 PM
Eman Z: Glad to know that you're doing okay.
7:44 PM
Eman Z: Oh! I completely understand how important for you to manage the status of your subscription and it's really inconvenient when the channels you should have are now missing.
7:45 PM
Dallas: Does Hulu even care? There's a whole thing on the community page -- over 600 votes -- about how My Channels needs to be returned.
Eman Z: No worries. You've got the right person to figure out what really happened to your local channels.
7:46 PM
Dallas: I don't think you understand. "My Channels" was a feature that Hulu offered until the upgrade. It is gone now. There are 759 votes right now on the Hulu community page for My Channels to be returned.
7:47 PM
Eman Z: I got your back.
I'm gonna confirm that for you.
7:49 PM
Eman Z: Just to make sure if I am looking at the right account, may I have your e-mail address and billing zip code, please?
Dallas: I was hoping you would say something like, "We are aware of that problem and we're working to fix it"
Eman Z: You have a very good mindset.
Thank you for that information.
7:50 PM
Eman Z: Let me go ahead and immediately tell our team about the updates regarding this matter.
7:50 PM
Eman Z: By the way. I hope you and your family are all safe and healthy.
7:51 PM
Alright. I was able to confirm that due to licensing restrictions from our network partners, some channels are affected.
Eman Z: Alright. I was able to confirm that due to licensing restrictions from our network partners, some channels are affected.
7:54 PM
Eman Z: The GOOD NEWS is that we're currently negotiating with our network partners as we've received a lot of concern regarding some missing channels.
7:55 PM
Dallas: You are not understanding me.
7:56 PM
Dallas: "My Channels" was a feature you could click on until this past week. The upgrade changed it. It is no longer a feature.
I am not talking about NBC or some channel vanishing. I'm talking about a feature on the HULU website entitled "My Channels"
Eman Z: Oh! I got your there.
7:57 PM
Eman Z: Your clear explanation really helped.
7:58 PM
Eman Z: I'll check the progress now if this feature will be existing again as we are still doing some updates.
7:59 PM
Eman Z: Alright. Here's the information I gathered from our development team.
8:03 PM
Eman Z: We were able to confirm that most of our viewers are requesting for "My Channels" feature to make available again so that it will surely help us make things possible once the system update is completely implemented.
8:04 PM
Dallas: Are you saying that "My Channels" will return as a feature on the HULU page? If so, they've got a little over 3 weeks to do so. If not, I'm signing with YOUTUBE TV at the end of my free trial and dropping HULU. I love HULU but the new design makes it hard for me to navigate.
8:06 PM
Eman Z: I've actually no definite answer but since we usually send email notification for every update, you will surely be informed. It really breaks my heart because I know how important for you to get the feature back where you are comfortable with and I really wanted to help you out.
8:09 PM
Dallas: So no answer? Okay at least pass on up that no "My Channels" means people will leave. Goodbye and I'm passing this conversation on to a website that's covering this issue. Thank you.
