Now we all know CBS News randomly conducts customer satisfactioin surveys, but who knew the US State Department did?
IF YOU ARE USING A SCREEN READER, PLEASE SELECT THIS LINK
Thank you for visiting the U.S. Department of State at www.state.gov. You have been randomly selected to take part in this survey to let us know what we're doing well and where we need to do better. Please take a minute or two to give us your opinion. The feedback you provide will help us enhance our site and serve you better in the future. All results are strictly confidential.
1: Please rate the clarity of site organization.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
2: Please rate the clean layout of this site.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
3: Please rate the ability to find information you want on this site.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
4: Please rate the clarity of site map/directory.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
5: Please rate the speed of loading the page on this site.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
6: Please rate the consistency of speed on this site.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
7: Please rate the usefulness of search results on this site.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
8: Please rate how this site provides comprehensive search results.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
9: Please rate the degree to which this site is trustworthy.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
10: Please rate the degree to which this site is established.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Don't Know
11: What is your overall satisfaction with this site?
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
12: How well does this site meet your expectations?
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
13: How does this site compare to your idea of an ideal website?
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
14: How likely are you to return to this site?
1=Not Very Likely 10=Very Likely
1
2
3
4
5
6
7
8
9
10
15: How likely are you to recommend this site to someone else?
1=Not Very Likely 10=Very Likely
1
2
3
4
5
6
7
8
9
10
16: How frequently do you visit this site?
Please Select First time More than once a day Daily About once a week About once a month Every 6 months or less
17: Which best describes you?
Please Select Attorney/Lawyer Business Person/Contractor College/Graduate Student Grades 9-12 Student Grades K-8 Student Non-governmental org. Press/Journalist Teacher/Educator U.S. State or Local gov't. U.S.Federal gov't Other
18: What is your primary purpose for visiting this site?
Please Select Career information Visa information Passport information Human Rights information Information about Foreign affairs Information about different countries Foreign Per diem information Read the latest news and press releases Information on international business Research educational and cultural information Research for school or personal use Travel information or warnings Learn about the State Department Other
19: What primary method are you using to locate the information you are looking for?
Please Select A - Z Index Categories on the TOP navigation bar Links in the page Search feature on this site Third-party search feature (such as Google, Yahoo, etc.) All of the above Other
20: How do you search for information on our site? (check all that apply)
Keywords or topics
Speaker or Author
Specific date or date range
Other
21: If you used the search feature of the site, what type of difficulty, if any, did you encounter with the search feature?
No difficulties encountered
Results were helpful
Results were not helpful
Returned too many results
Returned too few or no results
Returned results that were too similar/redundant
I was not sure what words to use in my search
Search required too many refinements to get what I wanted
Search speed was too slow
Other
22: If you used navigation features to find your information, what type of difficulty, if any, did you encounter with the navigation process?
No difficulties encountered
Could not determine the best link on most pages
Could not navigate back to previous information
I felt lost, did not know where I was
I had difficulty finding related information
I had difficulty finding detailed information
Too many links or navigational choices
Links did not take me where I expected
Could not get started or did not know where to begin
Had technical difficulties (e.g. broken links, error messages, etc)
Navigation did not support what I was trying to accomplish
Navigated to general area but could not find the specific content needed
Other
23: Are you using the site to find information for any of the following: (check all that apply)
Career or employment decisions or choices
Personal knowledge or curiosity
School- or college-related task or assignment
Travel purposes
Work-related task or assignment
Other
24: How did you find out about this website?
Please Select College/School Firstgov Friend/Colleague Link from another website News Story Search Engine State Dept. Publication Other
25: Are you interested in more video?
Yes
No
26: If you watched video on state.gov, please rate your satisfaction with it.
1=Poor 10=Excellent
1
2
3
4
5
6
7
8
9
10
Does not apply
27: Did you find what you were looking for?
Please Select Yes No Partially Still looking
28: If you could make one improvement to this site, what would it be? (Please specify)